Reservation conditions

The camp site is open (subject to change) from 24 April to 25 September 2021. Staying outside this period and rates on request.

Reservation

You can make a reservation through our website via the button at the top right: RESERVATIONS. If this does not work or you have more questions, you can email us at info@la-vallee-verte.com or call us on +33 4 66 79 08 89 (until 8 pm).

Confirmation

After receipt of your reservation we will send you a written confirmation. Be sure to check your SPAM box for this.

Payment

Reservation charges are €17 per reserved pitch or accommodation and €37 for a preferential reservation (that means a booking confirmed with a pitch number).

Within 2 weeks after receipt of the confirmation you must pay 25% (instead of 35%) of the rent. The remaining amount must be paid into our bank account, no later than 8 weeks before arrival. If you book within 8 weeks before arrival, the entire amount must be paid in one go. If you pay after the specified payment terms, the reservation will be canceled.

You can transfer payment when you have received the confirmation. You can transfer the payment in Euros the following account:
- To our French account with the Société Générale at Bagnols sur Cèze:
SARL LA VALLEE VERTE, 30200 La Roque sur Cèze.
Indentification Internationale: IBAN: FR76 30003 00236 00021300102 91 ADRESSE SWIFT: SOGEFRPP.

Cancellation

Do you cancel your booking at La Vallee Verte yourself? Then we will charge the following cancellation costs, depending on how far in advance you cancel.
- In case of cancellation up to 12 weeks before the arrival date = 25% of the total rental charge;
- In case of cancellation from the 12th week to the 8th week before the arrival date = 35% of the total rental charge;
- Cancellation from the 8th week to the 4th week before the arrival date = 60% of the total rental charge;
- In case of cancellation from the 4th week until the arrival date = 90% of the total rental charge;
- In case of cancellation on the day of arrival or later = 100% of the total rental charge.

Only requests for cancellation submitted in writing will be processed by us. This can be done via info@la-vallee-verte.com

We recommend that you conclude a cancellation agreement (6% of the total rent) with us or your own insurer. The general terms and conditions of this cancellation agreement can be found on our website. Cancellation requests submitted during the months of July and August will be processed after the season has ended.

Early departure

No refunds will be given in cases of early departure and you are obliged to pay the total rental charge including surcharges up to the departure date shown on your confirmation.

Arrival and departure

The rental accommodation is available from 16:00 on the arrival day reserved by you. Camping pitches from 13:30. Unless you specify otherwise the accommodation or pitch will remain reserved in your name for 24 hours. On arrival you must check in at the reception. For the rental accommodation we ask a deposit of €125. For the camping pitch GrandConfort: deposit €50, cleaning costs €25 (optional).

You are required to leave the accommodation on the date specified, tidy, and before 10 a.m. A mandatory check of the accommodation on departure is included in the rental. You are required to report any damage or loss to the reception before departure and to pay for it in cash.

You are also required to relinquish your camping pitch before 10:00 on the departure day specified, and you are also required to leave the pitch tidy, clean and free of rubbish.

If you cannot arrive before 6 pm, please contact us on telephone number: 0033 466790889.

Acceptance of the general reservation conditions

By transferring the deposit it is assumed that you have accepted the terms and conditions of La Vallée Verte camp site.

If you have any questions about our reservation conditions please contact us.